Privacy Policy browin — How We Protect Your Information

Browin (hereinafter referred to as "we", "Platform", or "browin") takes the privacy of every user seriously. This Privacy Policy explains in detail how we handle your personal information from the moment you register an account through every transaction you make on our platform.

This policy applies to all users of the browin platform, including those who access it via the website at browin.fun, the Android or iOS mobile app, and any other official browin communication channels. If you use third-party services integrated with browin, those third parties' privacy policies will also apply to information they collect independently.

As a platform operating with users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and relevant data protection laws. Our commitment is to ensure your personal information is handled responsibly, transparently and securely at all times.

Browin collects various types of information depending on how you interact with our platform. Generally, the information we collect can be divided into three main categories:

A. Information You Provide Directly

• Full name, date of birth and identification card number (during registration and the KYC process).
• Email address and phone number used for account communications.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification documents such as a copy of your national ID or passport for the KYC process.
• Any communications you send to our customer support team.

B. Information Collected Automatically

• IP address, device type, operating system and browser version used.
• Access log data including pages visited, access times and session duration.
• Game usage data including betting history, wagers placed and game outcomes.
• Cookie and tracking technology information as described in Section 6.

C. Information from Third-Party Sources

• Identity verification information from approved KYC service providers.
• Payment verification data from the payment gateways used.
• Compliance information from relevant regulatory bodies where required by law.

Every piece of information we collect has a clear and legitimate purpose. browin does not use user data for irrelevant purposes or beyond the scope stated here. Our data usage is as follows:

• Account Management: To create, verify, and manage your user account, including the KYC process and age verification.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions accurately and securely.
• Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and illegal activities.
• Service Communications: To send important notifications about your account, transaction updates, changes to terms, and security information.
• Customer Support: To help resolve inquiries, complaints, and support requests you submit.
• Legal Compliance: To fulfill legal obligations, including reporting requirements to relevant regulatory authorities.
• Platform Improvement: To analyze usage patterns and improve the features, performance, and overall experience of the browin platform.
• Responsible Gaming: To monitor gaming patterns and provide support to users who may need assistance related to responsible gaming.

Browin does not share users' personal information with external parties except in the limited circumstances stated below. Any sharing that occurs is subject to strict confidentiality agreements and legitimate purposes.

• Payment Service Provider: Payment gateways and financial service providers that process your transactions receive only the information necessary to complete the payment.
• Identity Verification Provider: Approved third-party KYC services receive the data required to verify your identity for legal compliance purposes.
• Game Provider: Game providers integrated with the browin platform receive only the session data required to launch games, without full personal information.
• Legal Authority: When required by law, court order or a valid regulatory authority request, browin will disclose the necessary information.
• Fraud Prevention: Limited information may be shared with recognised fraud prevention services to protect users and the platform from malicious activity.

Browin continuously invests in security infrastructure to ensure your personal and financial information remains protected at all times. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and browin's servers — the same standard used by major financial institutions.
• Database-level data encryption for stored sensitive information, including financial details and identity verification information.
• Strict internal access controls — only staff who require access for specific tasks are permitted to view certain user data.
• 24-hour security monitoring via intrusion detection systems and anomaly monitoring.
• Regular security testing and audits by independent third parties to identify and address potential vulnerabilities.
• Documented incident response procedures to ensure any security breaches are addressed promptly and effectively.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. We encourage users to also take precautions such as using strong passwords, enabling two-factor authentication, and never sharing your login credentials with anyone.

Browin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognize you on subsequent visits and tailor the experience to your preferences.

Types of cookies we use:

• Essential Cookies: Required for basic platform operations, including session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, display settings and other preferences you have set to speed up your access.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and to keep your login sessions secure.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and cause some features to not work fully.

As a browin platform user, you have certain rights regarding your personal information under applicable data protection laws. browin fully respects and supports these rights:

To exercise any of the above rights, please contact the browin customer support team via live chat or the email address listed in our contact us section. We will verify your identity before processing any personal data request.

Browin retains your personal information only for as long as it is needed for the purposes stated in this policy, or as required by applicable Malaysian law.

• Active account data is retained for as long as your account remains active on the browin platform.
• After account closure, basic account data and transaction records are retained for a minimum of 7 years to meet financial compliance and anti-money laundering legal requirements.
• Customer support communication data is retained for 3 years to facilitate reference in the event of future disputes.
• Security logs and technical activity data are retained for as long as necessary for security investigations and fraud detection.
• Data that is no longer required is securely deleted or anonymised using procedures that ensure it cannot be recovered.

The browin platform is intended for adults aged 18 and above only. We do not knowingly collect personal information from individuals under the age of 18.

If browin finds that we have inadvertently collected information from a minor, we will take immediate steps to:

• Close the account immediately.
• Delete all personal information associated with the account.
• Return any available balance in accordance with standard withdrawal procedures.

Parents or guardians who have concerns that their child has registered or is using the browin platform are advised to contact our customer support immediately.

Browin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this page indicates when the last amendment was made.

When we make material changes to this policy, we will notify you through one or more of the following methods:

• In-account notifications when you log in.
• Email to the address registered with your account.
• A prominent notice on the browin platform's home page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after amendments are published constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to reach out to us through the following channels:

• Live Chat within the browin platform — fast 24/7 responses for urgent inquiries.
• Our privacy email: [email protected] (text only) — for formal complaints and data rights requests.
• Section FAQ for answers to frequently asked questions.

We aim to respond to all privacy-related enquiries within 14 business days of receipt. For more complex requests such as data access or deletion, processing may take longer and we will keep you informed of the progress.